This privacy policy explains how we collect, use, and protect your personal information when you visit our shop or place an order.
Information we collect
We collect your name, email address, and shipping address when you place an order. We also receive your IP address and basic device and browser information automatically when you browse the shop.
Payments
Payments are processed by Stripe and PayPal, which handle your payment details directly. We do not store your full card information.
How we use your information
We use your details to process and deliver your order, send order confirmations and updates, answer enquiries, and prevent fraud.
Email marketing
If you sign up for our newsletter, your email address is stored by Mailchimp. We send marketing emails rarely, and you can unsubscribe at any time using the link in any email or by contacting us.
Cookies and analytics
Our shop uses cookies to keep your cart working and your session secure. We use Google Analytics to understand how visitors use the shop, which helps us improve it. You can block or delete cookies in your browser settings, though some parts of the shop may not work if you do.
Who we share information with
We share your shipping details with the postal service or courier to deliver your order. Payment providers and the apps we use to run the shop may process your data for the purposes above. We never sell your personal information.
How long we keep it
We keep order records for 5 years, then delete them.
Your rights
If you are in the UK or EU, you have the right to access, correct, delete, or restrict the use of your personal information, and to object to marketing. To make a request, email us at lee@bigcartel.com. We will respond within one month.
International transfers
Some of the services we use may store your data outside the UK or EU. Where that happens, those providers put safeguards in place to protect it.
Children's privacy
Our shop is not intended for children under 16, and we do not knowingly collect their personal information. If you believe a child has given us their details, contact us and we will delete them.
Security
We take reasonable steps to protect your information, but no method of sending or storing data online is completely secure.
Changes to this policy
We may update this policy as our shop or the tools we use change. The latest version will always appear on this page.